Return and Refund Policy

🔁 Heatronics Return & Refund Policy

At Heatronics, we design and ship hygiene-sensitive electrical products that are safety-tested and sealed before dispatch. To maintain product quality, safety, and fairness for all customers, we follow a limited and transparent return & refund policy, outlined below.

❌ Returns & Refunds — General Policy

At present, Heatronics does not offer open returns or refunds.

Returns or refunds are not applicable for reasons such as:

• Change of mind
• Personal preference
• Product expectations or comfort feedback
• “Didn’t like the product”
• Incorrect selection by the customer

This policy helps us ensure that every customer receives a brand-new, uncompromised product.

✅ Refunds Are Provided Only in the Following Cases

Refunds are issued only if something goes wrong on our end, in the situations below:

1️⃣ Wrong Product Delivered

If you receive an incorrect product, model, or variant:

• The issue must be reported within 24–48 hours of delivery
• Unboxing video or clear photos are required for verification
• Once verified, we will resolve the issue through replacement or refund, as applicable

2️⃣ Prepaid Order Returned as Undelivered (RTO)

If a prepaid order is undelivered and returned to us by the courier:

• A refund is automatically initiated once the parcel reaches our warehouse
• Refunds are processed to the original payment method
• Timeline: 3–4 working days after receipt confirmation

⚠️ COD orders returned as RTO are not eligible for refunds, since payment was not collected.

🚫 Cases Where Refunds Are Not Applicable

Refunds will not be issued in the following situations:

• Change of mind or personal preference
• Product found functional after inspection
• Subjective concerns (heat level, comfort, usage expectations)
• Products under warranty service, repair, or replacement
• Clearance sale or promotional items
• Orders already delivered successfully

🔧 Warranty vs Refund (Important Clarification)

• Refunds are not issued under warranty
• Warranty issues are handled through repair or replacement, after verification
• Please refer to our Warranty Policy for detailed warranty coverage and process

💸 Refund Method & Timeline

• Prepaid orders: Refunded to the original payment method
• COD orders (wrong product only): Refunded via UPI/bank transfer after verification
• Timeline: 3–4 working days after approval
• No shipping or handling charges are deducted for eligible refunds

🤝 Need Help?

If you believe your case qualifies under this policy or need clarification, our support team is here to help.

📲 WhatsApp Support:
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Heatronics
Safe. Thoughtful. Engineered for comfort.
Made in India.